Refund and Returns Policy

At Hip Thrust Machine, we make it easy for you to return or get a refund if you’re not completely satisfied with your purchase. Here’s a clear and straightforward process based on real customer experiences:

1. Return Eligibility

  • Unused and Unopened: The product must be unused, unopened, and in its original packaging.
  • Undamaged: The product should be in the same condition as when you received it.
  • 7-Day Window: You need to request a return within 7 business days from the date of delivery.

2. Return Process

  • Contact Us: Reach out to our customer service at [email protected] or +971-556869593 within 7 business days of receiving your order.
  • Provide Details: Share your order number and the product details.
  • Return Authorization: Our team will guide you through the process and give you a return authorization.
  • Secure Packing: Pack the item securely in its original packaging and include the return authorization.

3. Return Shipping

  • Customer’s Responsibility: The cost of return shipping is borne by the customer.
  • Shipping Fees: Delivery fees for returns range between $25 to $30, depending on package size and weight.
  • Trackable and Insured: Ensure the return shipment is trackable and insured to avoid issues with lost or damaged items during transit.

4. Inspection and Refund

  • Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets the eligibility criteria.
  • Refund Process: If approved, we’ll process your refund within 7 business days.
  • Original Payment Method: Refunds will be issued to the original payment method, minus the original delivery fees ($25 to $30).

5. Non-Returnable Items

  • Hygiene and Safety: Opened or used products cannot be returned for hygiene and safety reasons.
  • Post-Delivery Damage: Products damaged after delivery are not eligible for return.

6. Damaged or Incorrect Items

  • Immediate Contact: If you receive a damaged or incorrect item, contact us immediately at [email protected] or +971-556869593.
  • Provide Evidence: Share your order number, issue details, and photographic evidence if possible.
  • Replacement or Refund: We will arrange for a replacement or refund and cover the return shipping costs.

7. Contact Us For any questions or concerns, reach out to our customer service team at:

  • Email: [email protected]
  • Phone: +971-556869593
  • Customer Service Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Thank you for shopping with us. We appreciate your understanding and cooperation in ensuring the quality and safety of our products.